// GENERAL · SUPPORT
Anything else.
Account issues, refund requests, billing questions, payment failures, judging that feels off, AI replies that go sideways. One inbox handles all of it.
support@aegin.liveResponse within 7 days.
One inbox. one promise.
We do not run a support call centre. We do not gate refunds behind a retention agent. Email us. We read every message and respond on a clear cadence.
// FOUNDER · DIRECT
Founder line.
For partnership inquiries, press, security reports, or anything that needs to reach the founder directly. Used sparingly. The Judge has nothing to say here.
contact.aegin@gmail.comResponse within 3 days.
// ROUTING
When to use which.
Refund / billing disputesupport@aegin.live
Payment failed but card was chargedsupport@aegin.live
Account locked / can't sign insupport@aegin.live
Verdict feels wrong / Judge bugsupport@aegin.live
Delete my account / data exportsupport@aegin.live
Press inquirycontact.aegin@gmail.com
Partnership / investmentcontact.aegin@gmail.com
Security vulnerability reportcontact.aegin@gmail.com
// COMMON QUESTIONS
The short answers.
How fast do you respond?
contact.aegin@gmail.com: within three days. support@aegin.live: within seven days. The founder line is faster because the inbox is lower-volume; the general support inbox is higher-volume and triaged. Weekends and Indian public holidays push the clock forward.
Where should I send refund requests?
support@aegin.live. Include your account email and the transaction ID from your billing history. All paid subscriptions are non-refundable except for the narrow statutory exceptions in our /refund policy.
I think I found a security issue. Where do I report it?
contact.aegin@gmail.com with subject line "SECURITY". We respond within 48 hours and credit responsible disclosures.
Do you have a phone line?
No. Aegin is run by a small team; phone support would be theatre. Email is faster, and the written record helps both sides.
Where are you based?
India. The protocol operates globally and accepts payments in USD (Paddle) and INR (Razorpay). Legal jurisdiction is India unless your local consumer protection law specifies otherwise.