Refund Policy
14-day reversal window for initial subscriptions. Read before purchasing.
POLICY OVERVIEW. Aegin subscriptions purchased through Paddle (our Merchant of Record) are eligible for a full reversal within 14 days of the initial purchase, in compliance with EU/UK consumer protection regulations. Read the terms below before purchasing.
01. 14-DAY REVERSAL WINDOW
As mandated by our Merchant of Record (Paddle) and global consumer protection protocols, users may request a full reversal of their initial subscription charge within 14 calendar days of procurement.
This right applies to the first subscription charge only. To initiate a reversal, email support@aegin.live or reply directly to your Paddle purchase receipt with the subject line "REFUND REQUEST" and your account email.
We will process valid reversal requests within 5—10 business days. The refund will be issued to the original payment method via Paddle.
02. CONSEQUENCES OF REVERSAL
REQUESTING A REFUND WITHIN THE 14-DAY WINDOW WILL RESULT IN THE IMMEDIATE AND IRREVERSIBLE REVOCATION OF ALL PREMIUM CLEARANCE, TAC BALANCES, PAC BALANCES, AND AI CAPABILITIES ASSOCIATED WITH YOUR ACCOUNT.
Willpower cannot be bought, but it can be refunded. Retreating from the Protocol within this window will downgrade your clearance to Aegin Free. All accumulated progress, streaks, and economy data tied to premium features will be permanently forfeited.
Aegin (operated by A1zen-s) is under no obligation to restore forfeited data, credits, or tier status after a reversal has been processed.
03. SUBSEQUENT RENEWALS
Following the initial 14-day reversal window, or upon subsequent monthly or annual renewals, all transactions are finalized and non-reversible.
The 14-day right of withdrawal applies exclusively to the first subscription charge. Renewal charges — whether monthly or annual — are considered pre-authorized recurring transactions and are not eligible for refund.
You may cancel future renewals at any time through the Aegin Web Dashboard (aegin.live/dash) or by contacting Paddle directly. Cancellation prevents future billing but does not retroactively refund the current billing period.
04. PERMANENT AEGIN CREDITS (PAC)
PAC are a non-expiring virtual currency used within the Aegin ecosystem to activate emergency overrides, unlock features, and access protocol enhancements.
PAC PURCHASES ARE SUBJECT TO THE SAME 14-DAY REVERSAL WINDOW FROM THE DATE OF PURCHASE. AFTER THIS PERIOD, PAC TRANSACTIONS ARE FINAL. PAC HAVE NO MONETARY VALUE, ARE NON-TRANSFERABLE, AND CANNOT BE CONVERTED BACK TO REAL CURRENCY.
Unused PAC at the time of account termination — whether self-initiated or due to a Terms violation — are forfeited without compensation.
05. SUBSCRIPTION CANCELLATION
You may cancel your recurring subscription at any time through:
- The Aegin Web Dashboard (aegin.live/dash)
- Your Paddle subscription management portal
- Your Apple App Store subscription settings (iOS)
- Your Google Play subscriptions (Android)
Cancellation halts future billing cycles. You retain premium access until the end of your current paid period. Cancellation does not trigger a refund for the current billing cycle.
06. CHARGEBACKS & DISPUTES
If you believe an unauthorized transaction has occurred on your account, contact us immediately at support@aegin.live before initiating a chargeback with your bank or card issuer.
We strongly encourage resolving billing disputes through direct communication before escalating to payment processors. Chargebacks initiated without prior contact may result in account suspension pending investigation.
07. EXCEPTIONS
Aegin (operated by A1zen-s) reserves the sole discretion to issue a courtesy credit or refund in extraordinary circumstances (e.g., a demonstrable double-charge due to a payment processor error). Such exceptions are rare, entirely at our discretion, and do not constitute a precedent or ongoing obligation.
To report a potential billing error, email support@aegin.live within 14 days of the transaction with your account email, transaction ID, and a description of the error.
08. CONTACT
Billing questions, refund requests, and dispute inquiries: support@aegin.live
You may also reply directly to your Paddle purchase receipt to initiate a reversal request.